4G LTE technology has become the standard for mobile data transmission in many parts of the world. Therefore, we have introduced a hardware modification service — replacement of the 3G modem with a 4th generation 4G modem — for Sonel PQM-702, 702T, 703, 710, and 711 analyzer models.
The device modification is a service provided under a standard service order. The standard turnaround time for service orders is approximately 14 days.
The service is available for a fee of 330 EUR net. The service is valid within the EU.
ATTENTION!
Users who purchased analyzers on or after July 1, 2024, are eligible for a free service. To qualify for the free service, a proof of purchase with a clearly visible purchase date must be attached to the service order.
What does the service include?
The service includes:
1. Hardware modification — replacement of the 3G modem with a 4G modem.
2. Firmware update — software update enabling support for the 4G LTE module.
3. Declaration of verification — a document confirming proper operation after the service has been performed.
How to request the service?
If you would like to use the service, please submit a service order via the online service request form.
1. To access the request form, please:
log in to the website after registering a Sonel ID customer account or
use the option to place an order without registration
2. To add a new item to your order, in the “Service Selection” section, click + Add
3. In the “BASE DATA” tab, please select Sonel in the “Device manufacturer” field, and in the “Services for this item” section, select:
Service or
Service + calibration - if calibration is requested along with the modification, we offer a discount*.
Next, please provide the device serial number (1) and select the instrument type from the list (2): PQM-702 / 702T / PQM-703 / PQM-710 / PQM-711.
4. In the next step, please select the type of service: (3) "GSM modem upgrade service"
5. In the following steps, please follow the form instructions until the request is submitted.
6. Users eligible for free modem replacement must provide a copy of the proof of purchase (a scan sent after placing the order to
[email protected] with the order number in the subject line, or a printed copy included with the shipment of the analyzer).
ATTENTION! The service price does not include potential repair costs. If the submitted device is found to be non-functional and is out of warranty, the cost of repair will be added to the service fee.
* - Customers ordering both the modification and calibration services receive a 30% discount on the calibration service. Users with products registered in the Regular Calibration Program benefit from the standard discount terms specified in the program rules. Discounts cannot be combined.
In response to your inquiries, our entire team is at your service: Customer Service Office, Technical Support Office, and Sales Department staff. Contact details can be found in the Contact and Support section.
